You will find the necessary items to return your damaged device within the packaging of your replacement device. Once received, just follow the instructions below:
First, erase the damaged device
Go to Settings > Tap on General > Tap on Reset > Tap on Erase All Content and Settings, follow on-screen instructions
Once you have erased the device, follow the steps below:
- Complete the "FROM" section of the enclosed U.S. Mail (Postage Paid) First Class Mail Label/Envelope.
- Place device (together with battery) into the envelope and seal it.
- Place the sealed envelope in your home mailbox or any official U.S. Post Office mailbox.
You will receive an email from Assurant once your damaged device has been received.